Need customer support - in app purchase of gold isn't going through

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Expand view Topic review: Need customer support - in app purchase of gold isn't going through

Post by TheLadyPink » Sat Nov 03, 2012 11:56 am

Thanks. I didn't even think of the fact that they are probably behind due to the outage.

Post by LordFirefall » Sat Nov 03, 2012 11:49 am

Exactly what you did. Their support doesn't work weekends, and they've been running a backlog on support tickets since the outage.

Need customer support - in app purchase of gold isn't going through

Post by TheLadyPink » Sat Nov 03, 2012 11:46 am

I have contacted support through the link in the game several times, but haven't heard back. I had to do this previously to get credit for my gold purchases and got a response before, each time within a day. It has been days this time though and I haven't heard anything back. What is the best way to get in touch with customer support? Thanks.

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