Valor helpdesk

Post a reply

Confirmation code
Enter the code exactly as it appears. All letters are case insensitive.
Smilies
:) :confused: :mad: :( :p ;) :D :o :rolleyes: :cool: :eek:
BBCode is ON
[img] is ON
[flash] is OFF
[url] is ON
Smilies are ON
Topic review
   

Expand view Topic review: Valor helpdesk

Post by mclueppers2 » Wed Apr 24, 2013 4:24 pm

Greyhigh wrote:Is there a forum out here that doesn't include your useless whining? You are making too much of a big deal out of this. PSN was down for almost a month last year, and nobody complained as much as you are now. PSN Plus members paid for their memberships, and when PSN came back up, there service was extended plus compensation to all PSN members. I am sure Quark will do the same ALTHOUGH it isn't required of them to compensate anyone. If you have a problem, instead of venting about this in forums, go hire a lawyer. Just a heads up, your wasting your money if you try getting a lawyer. They will just laugh at you and then send you a bill. GL


Do you know lawyers with sense of humor? We might laugh a lot. Anyway, stuff. I already removed Valor from my device just because I won't support such an arrogant company. I'd like to wish good luck to all true players that will continue to play for free this game. Orlor and co will cover the expenses for you.

Post by LordFirefall » Wed Apr 24, 2013 3:53 pm

Greyhigh wrote:Is there a forum out here that doesn't include your useless whining? You are making too much of a big deal out of this. PSN was down for almost a month last year, and nobody complained as much as you are now. PSN Plus members paid for their memberships, and when PSN came back up, there service was extended plus compensation to all PSN members. I am sure Quark will do the same ALTHOUGH it isn't required of them to compensate anyone. If you have a problem, instead of venting about this in forums, go hire a lawyer. Just a heads up, your wasting your money if you try getting a lawyer. They will just laugh at you and then send you a bill. GL


I remember PSN being down now. Mostly because my son's whining was almost as epic.

Post by BikerMike » Wed Apr 24, 2013 3:22 pm

Greyhigh wrote:Is there a forum out here that doesn't include your useless whining? You are making too much of a big deal out of this. PSN was down for almost a month last year, and nobody complained as much as you are now. PSN Plus members paid for their memberships, and when PSN came back up, there service was extended plus compensation to all PSN members. I am sure Quark will do the same ALTHOUGH it isn't required of them to compensate anyone. If you have a problem, instead of venting about this in forums, go hire a lawyer. Just a heads up, your wasting your money if you try getting a lawyer. They will just laugh at you and then send you a bill. GL


Grey ,
If we are ever in a world together will you be the guilds diplomat please>>>>>LMAO 100% spot on statement.

Post by Greyhigh » Wed Apr 24, 2013 3:15 pm

mclueppers2 wrote:As a customer I have a refund right that expires 14 days after purchase. If now I have to wait for them to pay attention to that request whenecer they find the time for it then this will harm my rights. Anyway I already contacted Apple support too. I hope they'll respect my rights.

Is there a forum out here that doesn't include your useless whining? You are making too much of a big deal out of this. PSN was down for almost a month last year, and nobody complained as much as you are now. PSN Plus members paid for their memberships, and when PSN came back up, there service was extended plus compensation to all PSN members. I am sure Quark will do the same ALTHOUGH it isn't required of them to compensate anyone. If you have a problem, instead of venting about this in forums, go hire a lawyer. Just a heads up, your wasting your money if you try getting a lawyer. They will just laugh at you and then send you a bill. GL

Post by mclueppers2 » Wed Apr 24, 2013 2:44 pm

Bbloksma wrote:Mclueppers, they have probably a problem getting the database up and running on the game server. As pretty much ANYTHING people want them to do is to fix something in the game that means they first need to get that database up and running before they can process any support request.
So it is more then logical they put up the auto reply and only scan the support messages. If you have a support issue they can fix without having access to the game... Let them know it, but chances are they need the game database for it.


As a customer I have a refund right that expires 14 days after purchase. If now I have to wait for them to pay attention to that request whenecer they find the time for it then this will harm my rights. Anyway I already contacted Apple support too. I hope they'll respect my rights.

Post by Bbloksma » Wed Apr 24, 2013 1:08 pm

Mclueppers, they have probably a problem getting the database up and running on the game server. As pretty much ANYTHING people want them to do is to fix something in the game that means they first need to get that database up and running before they can process any support request.
So it is more then logical they put up the auto reply and only scan the support messages. If you have a support issue they can fix without having access to the game... Let them know it, but chances are they need the game database for it.

Post by mclueppers2 » Wed Apr 24, 2013 12:27 pm

Orlor wrote:Only in situations like this do we use a mass macro like that. Due to the server issues the support response time is longer than usual so that message is being sent out to make people aware of that.


So practically you stopped any other company activity until you resolve the issue?

Post by Orlor » Wed Apr 24, 2013 11:42 am

Only in situations like this do we use a mass macro like that. Due to the server issues the support response time is longer than usual so that message is being sent out to make people aware of that.

Post by mclueppers2 » Wed Apr 24, 2013 7:02 am

I just want to ask is it common for you guys to use auto-response features in your Helpdesk? Regardless of the fact with what kind of problem one addresses the support[at]quarkgames.com the reply is:

David Apr 23 12:38
Hello!
Valor servers are currently down, though we are actively working to bring them back online. Consequently, our support response times will be delayed. We do apologize for the outage, and appreciate your patience at this time.
If you would like updates on the server status, please refer to the following link:
http://forum.quarkgames.com/showthread.php?6230-Valor-Status-as-of-4-22-13-at-17-38-hours.-Valor-is-down
Thanks, and play on!
theChungle
Check out our website! http://www.ValorGame.com
Be sure to like us on FaceBook! http://www.facebook.com/ValorTheGame

Post by MyName999 » Tue Apr 23, 2013 5:35 am

See this:

http://forum.quarkgames.com/showthread.php?6230-Valor-Status-as-of-4-22-13-at-17-38-hours.-Valor-is-down

Top