Unreliable Server Team

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Expand view Topic review: Unreliable Server Team

Post by Greenthorne » Fri May 03, 2013 6:40 pm

Support answers tickets in the order received, so they're doing the best they can!

Post by mclueppers2 » Tue Apr 30, 2013 1:59 pm

Greyhigh wrote:Nope, see, we already are back to disagreeing :)


Hehe, I don't have time to argue with you now. Since Valor is back up I'm too busy to overload it and cause the next server crash, not to mention the DDoS and Bruteforce attacks that are already running...

@Greenthorne: Btw when is the support going to answer my tickets? Do I need to make an appontment? Spend some gold for VIP line?

Post by Greyhigh » Tue Apr 30, 2013 1:45 pm

mclueppers2 wrote:I'm sure there are many other things you'll agree with me too but this is a good start anyway.

Nope, see, we already are back to disagreeing :)

Post by mclueppers2 » Tue Apr 30, 2013 12:53 pm

Greyhigh wrote:This is the one and only thing I will agree with you on :D


I'm sure there are many other things you'll agree with me too but this is a good start anyway.

Post by Greenthorne » Mon Apr 29, 2013 4:16 pm

Passion is a good thing! But I'll put a note that you "display passion often". :P

Post by Greyhigh » Mon Apr 29, 2013 7:52 am

mclueppers2 wrote:Welcome on board! Make a note: I whine the most so careful with me ;)

This is the one and only thing I will agree with you on :D

Post by mclueppers2 » Fri Apr 26, 2013 4:11 pm

Greenthorne wrote:I'm the new community manager here, so it'll be my primary role to be here for all of you (in various capacities). Orlor will be stil be around, but he'll be helping out more from behind the scenes. While being on the forums, he doubled down as Lord of Support, managing the flow of tickets coming in while doing everything else. With me around, he'll be able to get back to his first true love and make sure you all receive the support you deserve! This is part of our ongoing commitment to all of you to continue and further expand the service level we're providing.

I talk to him on a daily basis, and he's about 30 feet away from me, so he definitely won't be a stranger around these parts.

Please send me a PM if you have any questions at all.


Welcome on board! Make a note: I whine the most so careful with me ;)

Post by Greenthorne » Fri Apr 26, 2013 4:00 pm

I'm the new community manager here, so it'll be my primary role to be here for all of you (in various capacities). Orlor will be stil be around, but he'll be helping out more from behind the scenes. While being on the forums, he doubled down as Lord of Support, managing the flow of tickets coming in while doing everything else. With me around, he'll be able to get back to his first true love and make sure you all receive the support you deserve! This is part of our ongoing commitment to all of you to continue and further expand the service level we're providing.

I talk to him on a daily basis, and he's about 30 feet away from me, so he definitely won't be a stranger around these parts.

Please send me a PM if you have any questions at all.

Post by Greyhigh » Fri Apr 26, 2013 2:46 pm

Greenthorne wrote:For anyone who might not have seen this, we've been giving updates regarding the previous downtime here. We do our best to make sure you know what's going on, but if it seems that we're being a bit tight-lipped, it is due to our desire to convey information as accurately as possible.

Who are you? Where's Orlor?!? I can't survive w/out Orlor!!

Post by Greenthorne » Fri Apr 26, 2013 12:49 pm

For anyone who might not have seen this, we've been giving updates regarding the previous downtime here. We do our best to make sure you know what's going on, but if it seems that we're being a bit tight-lipped, it is due to our desire to convey information as accurately as possible.

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