Post by LordFirefall » Wed Apr 24, 2013 3:50 pm
Plaperriere wrote:Seriously Fire? Do you work for Quark? All you keep doing is protecting and defending them, when (as I posted yesterday, and others are posting today)...they told us last time they would not let this happen again. Period. Without the paying customers, all this glamour, the forums, the GAME, doesnt exist! Period. Do you comprehend that? The fact is, those of us who choose to continue to dump cash into this game, and make it free for everyone else...have an absolute right to complain and demand better service. Whether you like it or not, or throw every scenario how "cost effectiveness" versus "risk" is why this happened again...is irrelevant. You want to make money, you have to spend it. Stop spending it on the game for now, and spend it on reliability. This isnt Call of Duty, Company of Heroes, or other strategy games that require real time graphics and powerful graphics cards. We play on a Phone or Tablet for Christ sake. If it is a question of competent help, find someone else. They paid a lot of money I assume to bring in Orlor to make good changes to the playability of the game...do the same for the most important part of the game, and get Admins that understand what needs to be done to keep it up and running! The sad thing is, I am held hostage at this point to wait and play because I have gold sitting in my account that I paid for. I can't quit, because its like throwing the money out the window. So, I absolutely have a right to find out why they continue to blow smoke up my a** when it comes to empty promises of fixing things. If I wanted that, I would just continue to watch what Washington does in Congress!
No, I do not work for Quark. I've been a player for 2+ years now, and I've spent 25+ years making IT and staffing decisions on a daily basis. I just get tired of people who think they are a subject matter expert on procedures at a company they've never been at IRL.
Yes, Quark owes us regular updates as to their progress. They've been doing that, it just isn't the updates we want to hear. To expect them to come on the forum and divulge exactly what happened, or tell us exactly what they are doing to fix it is unreasonable for us to ask. It's also stupid of them to do it, because as soon as things don't go as planned (which is frequent in these cases), folks will line up to complain. You've done it above - no one from Quark said anything last time that they would never let this happen again. Orlor (who is the Community Manager - nothing more) is smart enough not to make a statement like that.
As far as fixing playability, do a search on the forums and you'll see they are working on it with MCM and other things. Granted, its not as fast as I would like, but I've worked system deployment on more than one system that had to be rebuilt in order to make it better. It's not an easy or a quick task. There's an old saying, you can have it cheap, quick, or good. You're not getting all three.
And remember, just as you have a right to complain, I also have a right to poke holes in those same complaints.
[quote="Plaperriere"]Seriously Fire? Do you work for Quark? All you keep doing is protecting and defending them, when (as I posted yesterday, and others are posting today)...they told us last time they would not let this happen again. Period. Without the paying customers, all this glamour, the forums, the GAME, doesnt exist! Period. Do you comprehend that? The fact is, those of us who choose to continue to dump cash into this game, and make it free for everyone else...have an absolute right to complain and demand better service. Whether you like it or not, or throw every scenario how "cost effectiveness" versus "risk" is why this happened again...is irrelevant. You want to make money, you have to spend it. Stop spending it on the game for now, and spend it on reliability. This isnt Call of Duty, Company of Heroes, or other strategy games that require real time graphics and powerful graphics cards. We play on a Phone or Tablet for Christ sake. If it is a question of competent help, find someone else. They paid a lot of money I assume to bring in Orlor to make good changes to the playability of the game...do the same for the most important part of the game, and get Admins that understand what needs to be done to keep it up and running! The sad thing is, I am held hostage at this point to wait and play because I have gold sitting in my account that I paid for. I can't quit, because its like throwing the money out the window. So, I absolutely have a right to find out why they continue to blow smoke up my a** when it comes to empty promises of fixing things. If I wanted that, I would just continue to watch what Washington does in Congress![/quote]
No, I do not work for Quark. I've been a player for 2+ years now, and I've spent 25+ years making IT and staffing decisions on a daily basis. I just get tired of people who think they are a subject matter expert on procedures at a company they've never been at IRL.
Yes, Quark owes us regular updates as to their progress. They've been doing that, it just isn't the updates we want to hear. To expect them to come on the forum and divulge exactly what happened, or tell us exactly what they are doing to fix it is unreasonable for us to ask. It's also stupid of them to do it, because as soon as things don't go as planned (which is frequent in these cases), folks will line up to complain. You've done it above - no one from Quark said anything last time that they would never let this happen again. Orlor (who is the Community Manager - nothing more) is smart enough not to make a statement like that.
As far as fixing playability, do a search on the forums and you'll see they are working on it with MCM and other things. Granted, its not as fast as I would like, but I've worked system deployment on more than one system that had to be rebuilt in order to make it better. It's not an easy or a quick task. There's an old saying, you can have it cheap, quick, or good. You're not getting all three.
And remember, just as you have a right to complain, I also have a right to poke holes in those same complaints.