Quark Games forums

Valor Community,

As you're probably sick of hearing, we're still working on the account transfer issue. We recently discovered that this problem has existed far longer than the new team has been with the company, meaning that we have to discover the bad coding, rewrite the transfer systems, and test the new fix. We hope to have all account transfer bugs fixed soon.

Look for an update next week. Until then, feel free to reach out to me on Kakao for updates: BenTheWicked.

Thanks,
Ben Davis
Valor Community Manager​​​​​​

[quote="iSepukku"]Are there any known players who have successfully transferred their account following this new update? Seems we all are getting same messages that points to us not validating our email account or not checking spam messages; however, no one has acknowledged receiving an account transfer acknowledgement email and actually able to successfully transfer.[/quote]
People don't tend to file a report when someone works as expected. Our tests before rolling this out and since rolling it out have worked. All the issues I've found in my own testing have been with email delivery once it leaves our smtp server. There are some people experiencing a problem where it never asks for the destination email, and we're looking at that right now.

Are there any known players who have successfully transferred their account following this new update? Seems we all are getting same messages that points to us not validating our email account or not checking spam messages; however, no one has acknowledged receiving an account transfer acknowledgement email and actually able to successfully transfer.

Well I don't think I ever unsubscribed from the mailing list.

To update what I said yesterday on things to look at. The game requires a validated email address with your account. So if you never validated your email address, that is a problem, you need to do that. Another problem associated with email addresses, is that at some point in time you unsubscribed, so the email system won't deliver the notice. I'm manually looking at the ones where I have an email address and I've found a number that I had to put back on. So I'm working through the tickets right now to resolve that.

[quote="AceDragon"]So I have done everything to try and do an account transfer. Still can not transfer. Ticket is in system.
Can anyone confirmed that this feature is working, being able to transfer devices?[/quote]

Yea, it was tested a lot and we tried it today internally when we got reports and it still works, I'm waiting to hear if QA can reproduce what is happening right now. Hold tight..

So I have done everything to try and do an account transfer. Still can not transfer. Ticket is in system.
Can anyone confirmed that this feature is working, being able to transfer devices?

[quote="BigZEUS"]Also failing to transfer account. Can you add me on kakao please : ) iD is: BIGZ[/quote]
See smga3000's post about the two main problems, and then create a ticket in [url]http://osticket.valor-game.com/[/url]

Should have fixed the Wall with the graphics update as well :)

So the two main problem scenarios with transfers that I'm seeing so far today are:

1. You don't have an email setup for the account, so you can't get the verification notice.
2. The email is filtering to your spam folder and you aren't seeing it.

Anyone having trouble, please check these first, and then file a ticket if it persists. Include as much detail as possible, like:

* What steps to get to that point
* version of iOS
* Device
* Double check you have the 3.3.1 version of Valor

Thanks!!