New Trouble Ticket System

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Expand view Topic review: New Trouble Ticket System

Post by FeistyMinx » Sun Jun 05, 2016 6:59 am

Would like to say a big Thank You to Andrew and Ben in sorted the Acc transferred problem and working hard in closing long pending worlds .
You guys did an amazing job.

Thank you .

Post by smga3000 » Thu May 19, 2016 9:09 am

del6791 wrote:Would just like to say a big thanks to Shawn Gordon in support who helped me finally get my account working again on this site.
I did have trouble posting ss on ticket the other day also but as you state in the post above it was sorted.
If your doing your best to help here I'm sure you all are doing your best to get the game better also.
Many thanks.

We appreciate the positive feedback, we're all working very hard :)

Post by del6791 » Thu May 19, 2016 4:43 am

Would just like to say a big thanks to Shawn Gordon in support who helped me finally get my account working again on this site.
I did have trouble posting ss on ticket the other day also but as you state in the post above it was sorted.
If your doing your best to help here I'm sure you all are doing your best to get the game better also.
Many thanks.

Post by FeistyMinx » Wed May 18, 2016 10:16 am

I have included my kakao ID on the recent reply to the support ticket . Hope to hear from you guys soon.
Thank you .

Post by smga3000 » Wed May 18, 2016 9:34 am

If you are also a member on Kakao, if you leave your Kakao ID in your report, that would be helpful. We have some things we're working on that some live feedback would be a good thing.

Post by jackman » Mon May 16, 2016 9:36 am

FYI, there have been some difficulties with the new ticketing system, namely uploading screenshots. I've updated a few things, and it seems to be working. If you have any more difficulty, submit a ticket. Thanks!

Post by smga3000 » Sun May 15, 2016 8:54 am

S1N wrote:When can android users expect a updated Valor experience?


The vast majority of issues are in the backend engine, which can manifest differently on different platforms. It is that backend engine we are currently rewriting with an expectation of releasing next month. We'll then be working on what is left on the various remote platforms.

New system response time

Post by Damecan » Sun May 15, 2016 5:11 am

Must say things look hopeful!!!!!! Response time excellent. If closure is as good and Valor becomes glitch free, thus avoiding so many tickets, Valor will once again be the excellent game it was 3 years ago.

Post by S1N » Sun May 15, 2016 12:06 am

When can android users expect a updated Valor experience?

Post by smga3000 » Sat May 14, 2016 5:06 pm

Thank you Ruby408. I hope we can get everyones trust back quickly by delivering on what we're talking about here.

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