Quark Games forums

Hi folks, I know it has been a rough couple months between our move to more powerful servers and various operating system updates causing some issues, but yesterday we finished rolling out the first part of the backend rewrite (about 10,000 lines of code) where we fixed a number of startup problems ...

please file a ticket on our help desk http://osticket.valor-game.com/login.php we're working through these right now while we finish a permanent solution. thanks.

Are there any known players who have successfully transferred their account following this new update? Seems we all are getting same messages that points to us not validating our email account or not checking spam messages; however, no one has acknowledged receiving an account transfer acknowledgem...

To update what I said yesterday on things to look at. The game requires a validated email address with your account. So if you never validated your email address, that is a problem, you need to do that. Another problem associated with email addresses, is that at some point in time you unsubscribed, ...

So I have done everything to try and do an account transfer. Still can not transfer. Ticket is in system. Can anyone confirmed that this feature is working, being able to transfer devices? Yea, it was tested a lot and we tried it today internally when we got reports and it still works, I'm waiting ...

So the two main problem scenarios with transfers that I'm seeing so far today are: 1. You don't have an email setup for the account, so you can't get the verification notice. 2. The email is filtering to your spam folder and you aren't seeing it. Anyone having trouble, please check these first, and ...

AceDragon wrote:Ticket has been sent

Did you check your email about getting the notice? I'm finding most people are missing it as it is getting filed to 'spam' by gmail for example. Please check. thanks.

AceDragon wrote:Tried to do an account transfer. That didn't work? Was this issue fixed?

Can you create a ticket with your version and the exact steps you're doing and what is happening? Thanks.
http://osticket.valor-game.com/

Hello Valorians, We are happy to let you know that we have a new release for iOS in the app store right now. This will resolve several issues and offer updates for our iOS users, namely: * Account Validation * Account Transfer * Account Recovery * Graphics updates for improved user experience Our An...

KingOfWhales wrote:What will be in this fix?

We'll post an official announcement on Monday and send it out in the game as well.