No Access to Maps - Help or advice

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Paju
Lancer
Posts: 1
Joined: Mon Aug 06, 2012 9:48 am
Location: Cheshire, UK

No Access to Maps - Help or advice

Postby Paju » Mon Aug 06, 2012 9:56 am

On Aug 3 i lodged a complaint that since updating valor the previous evening and purchasing aurora's blessing i was unable to view maps. I have since followed up this report and updated my enquiry requesting a refund of gold and removal of auroras blessing.

this is really frustating as without the map it is hard to identify targets and i am blind. This is a really disadvantage in the midst of a competition for points and i have only been able to conquer one city from a previous scout.

Really disappointing that received no response to my concerns.

I have an IPhone 4s and latest OS. I am in world 77 Yvesterion under the name Paju and sadly only ranked 322 in the competition as cant access maps.

Paju

Orlor

Postby Orlor » Mon Aug 06, 2012 11:15 am

I do apologize for the delay in your support ticket being answered.

Please watch for a response on that soon.

laviathon
Lancer
Posts: 18
Joined: Mon Aug 06, 2012 10:52 pm

Postby laviathon » Mon Aug 06, 2012 10:56 pm

I have been waiting months also to play valor on android logged into world 85 and there's no view map option, is this being fixed? Do I uninstall and try again? Do I wait for a update? Is any else able to view map? What's going on

laviathon
Lancer
Posts: 18
Joined: Mon Aug 06, 2012 10:52 pm

Postby laviathon » Mon Aug 06, 2012 10:58 pm

All I can do is biuld, there's no point playing without a map lol

Orlor

Postby Orlor » Mon Aug 06, 2012 11:13 pm

All Android devices should have the ability to view the map.

Could you please clarify what you mean that there is no view map option? All of them (except Kindle Fire) can navigate to the map by using one of the device buttons.

What device are you currently using?

laviathon
Lancer
Posts: 18
Joined: Mon Aug 06, 2012 10:52 pm

Postby laviathon » Tue Aug 07, 2012 12:04 am

It won't load map screen

Orlor

Postby Orlor » Tue Aug 07, 2012 12:16 am

What happens when it tries and loads? Is there just a black screen? Do you get a certain error message?

Deleting it and re installing could perhaps resolve this, please give that a try.

laviathon
Lancer
Posts: 18
Joined: Mon Aug 06, 2012 10:52 pm

Postby laviathon » Tue Aug 07, 2012 1:16 am

Ok its just all white blocks it loads small portion but that's it will I lose my city progress if I reinstall

laviathon
Lancer
Posts: 18
Joined: Mon Aug 06, 2012 10:52 pm

Postby laviathon » Tue Aug 07, 2012 1:35 am

Reinstalled still won't load a map, unplayable without it.

Orlor

Postby Orlor » Tue Aug 07, 2012 1:58 am

At this point please contact the support team. It might be an issue with that particular Android device.

Be sure to mention what kind it is when you do contact them.

Details to do so can be found in my signature.


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