Bugs, Overall Game Reliability, and Support
Posted: Sun Sep 16, 2012 1:53 pm
Orlor, PwnLaw, et al., something's got to give. It seems that reliability has gotten worse since the server upgrade. I'm getting errors about every third time I issue a command. Errors are various, including the gr.e3.7 error, as well as the 6 and 11 one. Reports are still disappearing. Cities have to constantly be refreshed, despite having visited that city just a few minutes ago. Lag is still horrible. Delete and reinstall doesn't help.
Your help desk is another issue. By your own admission, this is a game that requires constant attention. Yet, it takes days to get a ticket answered. I've got a buddy that wants to play, was doing great, but since the server glitch on the 13th, he's not been able to get into his city. It's in W90, and now he's way behind the curve. He put a ticket in on the 13th (#30936), and it still hasn't even been assigned to anyone.
It looks like some of the stuff in your upgrade might address city management, but please stop rolling out extra's until you get the basics right. I know multiple players that have already given up because of these problems. If you want to keep others, you need to do something to address these issues (and quickly).
Your help desk is another issue. By your own admission, this is a game that requires constant attention. Yet, it takes days to get a ticket answered. I've got a buddy that wants to play, was doing great, but since the server glitch on the 13th, he's not been able to get into his city. It's in W90, and now he's way behind the curve. He put a ticket in on the 13th (#30936), and it still hasn't even been assigned to anyone.
It looks like some of the stuff in your upgrade might address city management, but please stop rolling out extra's until you get the basics right. I know multiple players that have already given up because of these problems. If you want to keep others, you need to do something to address these issues (and quickly).