WTH is up with response time to tickets???

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psymbiosis
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Joined: Sun Aug 26, 2012 5:14 pm

WTH is up with response time to tickets???

Postby psymbiosis » Thu Oct 04, 2012 9:14 am

I have tried to get a response on a ticket for 4 days. Come on...really?????

Orlor

Postby Orlor » Thu Oct 04, 2012 11:16 am

psymbiosis wrote:I have tried to get a response on a ticket for 4 days. Come on...really?????


The support team is going through a large amount of support tickets right now. There should hopefully be an answer to your support ticket today.

mosbius
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Posts: 1
Joined: Fri Jun 22, 2012 10:34 pm

Postby mosbius » Thu Oct 04, 2012 2:07 pm

calm yo ****, bro.

Divinus
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Joined: Tue Sep 25, 2012 6:50 am

Postby Divinus » Fri Oct 05, 2012 3:38 pm

I'm on day three of waiting.

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MechaStorm
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Joined: Wed Jun 27, 2012 9:15 pm

Postby MechaStorm » Fri Oct 05, 2012 4:47 pm

Orlor wrote:The support team is going through a large amount of support tickets right now. There should hopefully be an answer to your support ticket today.


many of these supports tickets are no doubt about the messaging problem. this is being resovled as fast as they can. pls bear with them

Phantom
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Joined: Fri Oct 05, 2012 5:04 pm

Postby Phantom » Fri Oct 05, 2012 5:08 pm

In addition to the above user, my last ticket took a week to get a response.

I am now locked out of the game totally. If this takes a week to resolve its unlikely I'll want to return - for that matter I may not have anything to return to!!

Any help available to get back in?

Orlor

Postby Orlor » Fri Oct 05, 2012 5:16 pm

Phantom wrote:In addition to the above user, my last ticket took a week to get a response.

I am now locked out of the game totally. If this takes a week to resolve its unlikely I'll want to return - for that matter I may not have anything to return to!!

Any help available to get back in?


Hopefully it shouldn't take that long. Send me a personal message with your ticket # and I will see what I can do.


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