Help desk

General topics and discussion on Valor.
Post Reply
Longhaul
Lancer
Posts: 27
Joined: Fri Oct 12, 2012 5:16 am

Help desk

Postby Longhaul » Wed Jan 16, 2013 4:40 pm

Is anybody working the help desk? I hav had a ticket in there for nearly 2 weeks now that hasn't even been acknowledged by a human!!! IS THERE ANYBODY OUT THERE
Top
Krumbz613
Guardian
Posts: 119
Joined: Tue Sep 25, 2012 8:45 pm
Location: Ohio

Postby Krumbz613 » Wed Jan 16, 2013 5:02 pm

I believe that they have been receiving numerous requests for support recently. I myself have one that I am patiently waiting to be resolved. In the mean time, you may want to reopen the auto reply mail that was sent to you to alert you that request was received. Click on the link to view your support ticket. Log in to the site. And double check that your request was complete and written in a way that made your issue very easy for the team to understand. Short of that all I can suggest is that you try to remain patient and if the issue was bug related, you may post it in the bug forum and see if other users have ha similar issues!
Top
User avatar
Sirboland
Knight
Posts: 91
Joined: Tue Nov 15, 2011 10:10 pm
Location: Calgary, Canada

Postby Sirboland » Wed Jan 16, 2013 5:05 pm

Yep, There seems to be alot of bugs with speed worlds on forums, Meaning there is probably a long waiting list for that.. Be patient
Msg Me On Kakao: "Sirboland", and "Sirboland3"
Fast Response, Invite Both Into The Room. Youtube Tutorials Coming Soon.
Top
Longhaul
Lancer
Posts: 27
Joined: Fri Oct 12, 2012 5:16 am

Postby Longhaul » Thu Jan 17, 2013 4:36 pm

Many thanks for your input krumbz, however I think that my method of getting some action has been effective as I have had a reply today.
( point. If they had read it and it wasn't decipherable, then they would have asked me to explain better. This would have been action (unneeded as I had explained myself satisfactorily) and I would not have needed this thread. But thanks anyway. )
Top
chimbinh
Knight
Posts: 37
Joined: Thu Dec 15, 2011 3:49 pm

Postby chimbinh » Sun Jan 20, 2013 4:48 pm

my support ticket (#42800) submitted on 1/12/2013 (8 days ago) has not been replied yet. I'm still waiting to my golds for speedworld 635 :(
Top
User avatar
Willia
Knight
Posts: 52
Joined: Thu Dec 13, 2012 7:10 am

Postby Willia » Sun Jan 20, 2013 7:11 pm

I have had to wait as long as 2 weeks to get my support ticket responded to. Sometimes it takes more time because of volume vs help desk operators. Patience patience patience - Seldom found in women, never found in men :)
Top
Post Reply

Return to “General”

Who is online

Users browsing this forum: No registered users and 32 guests