mclueppers2 wrote:Great to know. I spent the last 11+ years being support for major hardware and software vendors so guess what? I was on the opposite side and every time I got a problematic customer I tried to understand his needs at first place. Quark didn't try at all to come back to me and address any issue. They still keep silence. Soon Orlor will be back in the office and he'll present us with the next paraphrased "we're still working, no ETA" message.
I am sure half of what you say is BS, and it is easy to be false in forums. If you remember when GoDaddy went down, their answers were "NO ETA". It is better to state there is no ETA when.... they don't know an ETA, then say 24hrs, etc... and be wrong. If you truly worked for IT you would understand this, and know if a customer or your boss asked for an ETA and you just guessed and were wrong, it could cost you a lot of angry people and possibly your job. If Quark gave you an ETA you may be satisfied for the time being. Then when that deadline passes and they were wrong, I am sure you would sh*t a bigger brick then the one already halfway up your.... you get it.