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Shut out
Posted: Fri Jun 01, 2012 9:14 am
by Luthilyas
Hi there, my iPhone was stolen from me on Tuesday. Apart from the anger and being only half a person, I also couldn't play anymore. Today I got my new phone and was very anxious to get back into the game BUT! All my data seems to have been deleted?! All I see is a new world, not even my name comes up anymore, I'm Lord xvz again.
There must be a way to restore my settings and worlds to the new phone - please help! Thanks
Posted: Fri Jun 01, 2012 9:16 am
by Luthilyas
P.S.: I am Luthilyas in the game and my world just now is W65
Posted: Fri Jun 01, 2012 9:17 am
by Luthilyas
I mean: the world I'm trying to get back to!
(sorry for the confusion)
Posted: Fri Jun 01, 2012 10:55 am
by Orlor
A transfer would be required on your new device.
On your NEW device (the device you want to transfer your account to),
>Go to the Settings menu in the Valor app
>Press the "Transfer Account" tab
>Enter the email address of the account you used to validate your OLD account
>Press the "Transfer" button
>Go to your email address and click the link that will transfer your old account to your new device.
If this doesn't work for you please contact the support team.
Details to do so can be found in my signature.
Posted: Fri Jun 01, 2012 2:31 pm
by PwnLaw
Orlor wrote:A transfer would be required on your new device.
On your NEW device (the device you want to transfer your account to),
>Go to the Settings menu in the Valor app
>Press the "Transfer Account" tab
>Enter the email address of the account you used to validate your OLD account
>Press the "Transfer" button
>Go to your email address and click the link that will transfer your old account to your new device.
If this doesn't work for you please contact the support team.
Details to do so can be found in my signature.
That Orlor, making a saving throw.
Posted: Fri Jun 01, 2012 2:47 pm
by Luthilyas
Thanks Orlor, that didn't work. I just became a different Lord xyz, still in W72 instead of Luthilyas in W65...
And apparently one can transfer only once in 30 days. I'll contact the support team. Thanks!
Posted: Fri Jun 01, 2012 4:02 pm
by PwnLaw
Luthilyas wrote:Thanks Orlor, that didn't work. I just became a different Lord xyz, still in W72 instead of Luthilyas in W65...
And apparently one can transfer only once in 30 days. I'll contact the support team. Thanks!
Don't worry friend, we'll get you there.