Help!!! Can't complete Account Transfer

[Kosmo]

I don't know if this is the right place, but I don't know what else to do.

I had to restore my iPhone for an issue outside of Valor. So I have download Valor again and I am trying to complete the Account Transfer, but when I hit the transfer button, the Valor icon shows in the middle of the screen and then nothing happens and I have received no emails for the account transfer. I have checked if it has been tagged as spam/junk.

I have logged a support request and I have an email confirming the request has been made, but that was 18 hours ago and it is still showing as unassigned.

Also another request for a smaller matter I made over a month ago is also showing as unassigned with no response.

So I am afraid I will have no way of getting back on to Valor, as I can't complete the account transfer and my support requests aren't being responded to.

Help!!

Ben aka Kosmo

[smga3000]

Hi Kosmo,

Our new team is actively working on everything right now. I realize this is an old post now, but is it still an issue for you and is there anything else I can help you with?