Page 1 of 2
New Trouble Ticket System
Posted: Sat May 14, 2016 4:12 pm
by smga3000
Hi Valorians,
We're implementing a new trouble ticket system that is going to be much easier to use for both you and us. Don't worry, we aren't losing all the old tickets, but going forward, this is what we'll be using. Please come and make a profile there when you have something to report.
http://osticket.valor-game.com/
Posted: Sat May 14, 2016 4:44 pm
by Ruby408
Thank you so much.... I'm really impressed already with your speedy responses and now this new support ticket system. Way to go!!!!
Posted: Sat May 14, 2016 5:06 pm
by smga3000
Thank you Ruby408. I hope we can get everyones trust back quickly by delivering on what we're talking about here.
Posted: Sun May 15, 2016 12:06 am
by S1N
When can android users expect a updated Valor experience?
New system response time
Posted: Sun May 15, 2016 5:11 am
by Damecan
Must say things look hopeful!!!!!! Response time excellent. If closure is as good and Valor becomes glitch free, thus avoiding so many tickets, Valor will once again be the excellent game it was 3 years ago.
Posted: Sun May 15, 2016 8:54 am
by smga3000
S1N wrote:When can android users expect a updated Valor experience?
The vast majority of issues are in the backend engine, which can manifest differently on different platforms. It is that backend engine we are currently rewriting with an expectation of releasing next month. We'll then be working on what is left on the various remote platforms.
Posted: Mon May 16, 2016 9:36 am
by jackman
FYI, there have been some difficulties with the new ticketing system, namely uploading screenshots. I've updated a few things, and it seems to be working. If you have any more difficulty, submit a ticket. Thanks!
Posted: Wed May 18, 2016 9:34 am
by smga3000
If you are also a member on Kakao, if you leave your Kakao ID in your report, that would be helpful. We have some things we're working on that some live feedback would be a good thing.
Posted: Wed May 18, 2016 10:16 am
by FeistyMinx
I have included my kakao ID on the recent reply to the support ticket . Hope to hear from you guys soon.
Thank you .
Posted: Thu May 19, 2016 4:43 am
by del6791
Would just like to say a big thanks to Shawn Gordon in support who helped me finally get my account working again on this site.
I did have trouble posting ss on ticket the other day also but as you state in the post above it was sorted.
If your doing your best to help here I'm sure you all are doing your best to get the game better also.
Many thanks.