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General topics and discussion on Valor.
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smga3000
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Posts: 99
Joined: Mon May 09, 2016 4:47 pm

Postby smga3000 » Wed May 25, 2016 8:06 am

iSepukku wrote:Are there any known players who have successfully transferred their account following this new update? Seems we all are getting same messages that points to us not validating our email account or not checking spam messages; however, no one has acknowledged receiving an account transfer acknowledgement email and actually able to successfully transfer.

People don't tend to file a report when someone works as expected. Our tests before rolling this out and since rolling it out have worked. All the issues I've found in my own testing have been with email delivery once it leaves our smtp server. There are some people experiencing a problem where it never asks for the destination email, and we're looking at that right now.
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BenTheWicked
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Posts: 67
Joined: Mon May 23, 2016 11:43 am

Postby BenTheWicked » Thu May 26, 2016 10:50 am

Valor Community,

As you're probably sick of hearing, we're still working on the account transfer issue. We recently discovered that this problem has existed far longer than the new team has been with the company, meaning that we have to discover the bad coding, rewrite the transfer systems, and test the new fix. We hope to have all account transfer bugs fixed soon.

Look for an update next week. Until then, feel free to reach out to me on Kakao for updates: BenTheWicked.

Thanks,
Ben Davis
Valor Community Manager​​​​​​
I'm happy to help! Chat with me on Kakao (Ben Davis) or send me an email (ben.davis@valor-game.com). If you have any technical issues, please go to http://osticket.valor-game.com/


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