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Help me

Posted: Thu Aug 30, 2012 8:13 pm
by kecodoc86
please check account kecodoc86 in the world 90. I fail guild and do not attack other cities. I have a guild but does not display the name of the guild and the guild forum.

Posted: Thu Aug 30, 2012 8:16 pm
by kecodoc86
Sr . I mean I can't attack barbarian city .

Posted: Thu Aug 30, 2012 9:16 pm
by Jothemaster
kecodoc86 wrote:please check account kecodoc86 in the world 90. I fail guild and do not attack other cities. I have a guild but does not display the name of the guild and the guild forum.

Are you using android. If not have a crown boot you from the guild then invite you. If this doesn't work leave guild uninstall then reinstall and then join guild. This has happened to me a few times and these have both worked.

Posted: Thu Aug 30, 2012 10:09 pm
by kecodoc86
I'm using iOS . I tried to leave the guild, but it's the message "can not find this member in the guild". My crown can not kick me because my name is not in the list. please investigate this case.
how I can play when I can not attack barbarian cities. I attacked it pops up the message "we are updating the information for you"

Posted: Fri Aug 31, 2012 2:11 am
by TheGhost
Delete and reinstall the app
If that doesn't work sent a ticket to support the details of which can be found in any moderators signature

Posted: Fri Aug 31, 2012 2:53 am
by kecodoc86
I'm playing in w87, if I delete , lost data in w87 ?

Posted: Fri Aug 31, 2012 9:18 am
by kecodoc86
Bản dịch
I had to delete and reinstall but it still fails.

Posted: Fri Aug 31, 2012 11:40 am
by Orlor
Please check it again and let me know if it is fixed.

If it isn't please be sure to contact the support team.

Details to do so can be found in my signature.

Posted: Fri Aug 31, 2012 7:53 pm
by TheGhost
No deleting wont cause you to lose data

Posted: Sat Sep 01, 2012 5:50 am
by xSmith&WessonX
There is serious issues in my world as well. I sent in a support ticket. There are guild member who can not log in. People who can log in have frozen cities they can not enter. Also the guild target can not be accessed in any fashion. Through links or the map. I even tried pulling up his profile in the ranking, it says Valor is updating for you..or something similiar. One of our player is losing a lot of cities and we haven't had contact with him for 2 days as well.