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WTH is up with response time to tickets???
Posted: Thu Oct 04, 2012 9:14 am
by psymbiosis
I have tried to get a response on a ticket for 4 days. Come on...really?????
Posted: Thu Oct 04, 2012 11:16 am
by Orlor
psymbiosis wrote:I have tried to get a response on a ticket for 4 days. Come on...really?????
The support team is going through a large amount of support tickets right now. There should hopefully be an answer to your support ticket today.
Posted: Thu Oct 04, 2012 2:07 pm
by mosbius
calm yo ****, bro.
Posted: Fri Oct 05, 2012 3:38 pm
by Divinus
I'm on day three of waiting.
Posted: Fri Oct 05, 2012 4:47 pm
by MechaStorm
Orlor wrote:The support team is going through a large amount of support tickets right now. There should hopefully be an answer to your support ticket today.
many of these supports tickets are no doubt about the messaging problem. this is being resovled as fast as they can. pls bear with them
Posted: Fri Oct 05, 2012 5:08 pm
by Phantom
In addition to the above user, my last ticket took a week to get a response.
I am now locked out of the game totally. If this takes a week to resolve its unlikely I'll want to return - for that matter I may not have anything to return to!!
Any help available to get back in?
Posted: Fri Oct 05, 2012 5:16 pm
by Orlor
Phantom wrote:In addition to the above user, my last ticket took a week to get a response.
I am now locked out of the game totally. If this takes a week to resolve its unlikely I'll want to return - for that matter I may not have anything to return to!!
Any help available to get back in?
Hopefully it shouldn't take that long. Send me a personal message with your ticket # and I will see what I can do.