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Can't access worlds after reinstalling
Posted: Wed Jul 11, 2012 11:21 pm
by Ronan06
I recently had to switch tablets due to a charging issue. When I reinstalled I could not access my previous Worlds. I come in at W80 and I play in W65 primarily. I can't seem to get in or can't find a log-in to my account. Am I missing something?
Posted: Thu Jul 12, 2012 12:11 am
by Orlor
What device are you currently using for that?
Unfortunately account transfers are not in just yet for Android devices.
I know it is something the Android team is working on though.
Posted: Thu Jul 12, 2012 12:20 am
by Ronan06
Ok, well there's a couple hundred bucks down the drain. I play on a Kindle Fire. There's no way to get beck into W65?
Posted: Thu Jul 12, 2012 12:23 am
by Ronan06
Guess I'm done with Valor.....
Posted: Thu Jul 12, 2012 12:23 am
by Orlor
Please contact the support team as they might be able to do something about this.
Details to contact them can be found in my signature.
Posted: Thu Jul 12, 2012 1:13 pm
by Ronan06
When I follow the instructions (Portal>Gear>Help>Support>Mail) to get to support I am taken to a settings page with no Icon for "Help".
Posted: Thu Jul 12, 2012 1:18 pm
by Ronan06
Point of fact is that in 4 months playing this game I've never seen a "Help" Icon. Android may not support help yet perhaps.
Posted: Thu Jul 12, 2012 1:35 pm
by Ronan06
Submitted a request to the Zendesk.