Can't connect to world 68, 80, & 88

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Magnum357
Lancer
Posts: 18
Joined: Fri Aug 24, 2012 10:58 am

Can't connect to world 68, 80, & 88

Postby Magnum357 » Fri Aug 24, 2012 11:02 am

After the latest downtime server maintenance. I'm unable to connect to the above 3 worlds. But was able to connect successfully for another 1 world. Can anybody help or advise me on what should I do to fix the problems? FYI, all of my guildmates seems has never encounter the said issue. Many thanks.
Hope to receive feedbacks from mods.
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Orlor

Postby Orlor » Fri Aug 24, 2012 11:06 am

Our support team would be able to assist you with why you aren't able to connect to those worlds.

Details to contact them can be found in my signature.
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Luis04
Lancer
Posts: 3
Joined: Fri Aug 24, 2012 11:27 am

Postby Luis04 » Fri Aug 24, 2012 11:43 am

I got the same problem too in world 76 i cant't login amessage about the update is kept on appearing until today
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Magnum357
Lancer
Posts: 18
Joined: Fri Aug 24, 2012 10:58 am

Postby Magnum357 » Fri Aug 24, 2012 2:10 pm

Orlor wrote:Our support team would be able to assist you with why you aren't able to connect to those worlds.

Details to contact them can be found in my signature.


Hi Orlor,
I had already submitted a request to the support team. My request #28541.
Hope to hear good updates from the team soon.
Cheers!
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Magnum357
Lancer
Posts: 18
Joined: Fri Aug 24, 2012 10:58 am

Postby Magnum357 » Sat Aug 25, 2012 5:16 am

Magnum357 wrote:Hi Orlor,
I had already submitted a request to the support team. My request #28541.
Hope to hear good updates from the team soon.
Cheers!


Had received email from support (Chris), did tried his instruction but still to no avail. It prompts with error message "that valor is updating"....
Next world 81 will be under maintenance too. I'm afraid that I might encounter the same issue. Hope to receive updates and support will be able to fix the problem. Losing time for retrooping and upgrades.....
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Orlor

Postby Orlor » Sat Aug 25, 2012 12:08 pm

Have you tried to do a full re install of Valor? That could hopefully get this resolved while you wait for another response from them.

One other thing to try also is download the other version you aren't using. So if you are using Valor HD, try downloading regular Valor. All your cities etc will still be there.
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Magnum357
Lancer
Posts: 18
Joined: Fri Aug 24, 2012 10:58 am

Postby Magnum357 » Wed Sep 05, 2012 11:18 am

Hi Orlor, any updates on my case? I already restore my iPhone and reinstalled both valor versions but still unable to connect to the apps. It says "Server maintenance". Can you helpe me on my issue???? Thanks....
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Magnum357
Lancer
Posts: 18
Joined: Fri Aug 24, 2012 10:58 am

Postby Magnum357 » Thu Sep 06, 2012 9:28 am

Until now I haven't receive any updates from playmesh with regards to my issue... I'm tired of waiting. Can playmesh simply erase my data so that I can simply start fresh again?????
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Margiepa
Lancer
Posts: 5
Joined: Tue Dec 20, 2011 9:58 pm

Postby Margiepa » Mon Sep 10, 2012 11:28 am

Hi orlar I am having the same problem in w40 it's been 5 days already it shows that I entered that world but in the mean time I can't and I sent a support ticket already and haven't heard any thing back
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Orlor

Postby Orlor » Mon Sep 10, 2012 11:58 am

Margiepa wrote:Hi orlar I am having the same problem in w40 it's been 5 days already it shows that I entered that world but in the mean time I can't and I sent a support ticket already and haven't heard any thing back


I do see your support ticket and it should hopefully be answered soon.
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