Quark Games forums

I recently purchased a new iphone. On 10/26, I attempted to follow the accnt xfer instructions to xfer my player 417686608 to the new phone. At that time i rccd an email asking to verify the xfer. when i attempted this i recvd an invalid mssg error saying to attempt the xfer again. However, i am not able to do this xfer again on either phone. I sent a ticket on 10/27 requesting assistance, but have not recieved any additional emails regarding the xfer on my ticket. Its now been almost a week and i am sure all my cities are gone, but I would still like to be able to use my old accnt that i have been using for the past year. I have two emails and i think the inital xfer problem was in verifying the correct email. However i am getting the 30 day xfer mssg. Could someone please advise.

My old accnt is gone from both phones now

Subetai wrote:My old accnt is gone from both phones now

Please restart your new device and the account should be there.

Once you transfer the account it will be removed from the old device and put on the new one.

This did not work.

I still have not recieved a response back regarding my ticket. This was on 10/27, how long does it typically take to get help w accnts? I have provided my old player #.

Subetai wrote:I still have not recieved a response back regarding my ticket. This was on 10/27, how long does it typically take to get help w accnts? I have provided my old player #.

There is a bit of a support backlog still from the outages, you should have a response to your support ticket right now.

I'm having the same problem, it's been over a week and a half- and haven't gotten a response from any of the 3 emails, I sent......

If I move my account from Ipad to Android. How long will it take before this is finished? Can I continue playing while waiting for the transfer?