Quark Games forums

So, my iphone broke, but I was able to replace it. However I ran into a problem... I can't transfer my account. So valor on the new phone thinks I'm just a new player and won't let me into my worlds. Any suggestions? I'm putting in a help desk ticket, but I'm open to ideas in the meantime.

Thanks,
Kukly

That's easy ... Finish your tutorial once .. Then just goto settings n hit trasfer account n enter ur email Id you use for valor.
Goto portal n you'll see this star on right corner ... That's ur settings.

You will need to contact quark games depending on the circumstances it's just transferring the account to a new device.

If your first account had been linked to an email, you just have to renseign this info and a link is sent to transfer your account.

If you didn't made this step before, Quark will be the only able to transfer your previous account...

Help just went into the apple store was having problems with my settings with i mails and texts emails they sorted that reset my phone went into valor and now it thinks I'm a new player all previous worlds account details missing have put a ticket in !! Don't really want to transfer as u can only do this once a month and I'm upgrading to a new iphone 6 on the 19th so will transfer then !! World 1

Amarandith wrote:Help just went into the apple store was having problems with my settings with i mails and texts emails they sorted that reset my phone went into valor and now it thinks I'm a new player all previous worlds account details missing have put a ticket in !! Don't really want to transfer as u can only do this once a month and I'm upgrading to a new iphone 6 on the 19th so will transfer then !! World 1

Please contact our support team and they will be able to assist you. Details to do so can be found in my signature.