Speedups resducing build time to 00:00:00

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Perecles
Lancer
Posts: 1
Joined: Thu Jun 21, 2012 4:30 pm

Speedups resducing build time to 00:00:00

Postby Perecles » Thu Jun 21, 2012 4:34 pm

I just used a speed up after updating to 2.01 and my build time for my lumber mill was reduced to 00:00:00 but continued to build. A 15 minute speed up was used on about a 24 minute queue time. Cheers

-Perecles

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starhammer
Guardian
Posts: 120
Joined: Tue Feb 07, 2012 4:31 pm

Postby starhammer » Thu Jun 21, 2012 4:49 pm

Thanks for reporting. We're already working on this one. It's just a visual error and in the meantime, the GCO should display the correct build times.
To submit a support ticket, please visit the following link: https://playmesh.zendesk.com/home

"And when Alexander saw the breadth of his domain, he wept, for there were no more worlds to conquer." - Hans Gruber, Die Hard

Tarrant1701
Lancer
Posts: 4
Joined: Fri Jun 01, 2012 6:59 pm

Postby Tarrant1701 » Thu Jun 21, 2012 5:38 pm

Oh great, I already spent 80 gold on speed-ups which I then canceled the build because it was giving me a completion time of 00:00:00 ... did it twice!! :( Any chance of a gold refund?

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starhammer
Guardian
Posts: 120
Joined: Tue Feb 07, 2012 4:31 pm

Postby starhammer » Thu Jun 21, 2012 5:48 pm

Any request for a refund of any sort needs to be submitted though a support ticket. The link to submit one is in my signature.
To submit a support ticket, please visit the following link: https://playmesh.zendesk.com/home



"And when Alexander saw the breadth of his domain, he wept, for there were no more worlds to conquer." - Hans Gruber, Die Hard

Tarrant1701
Lancer
Posts: 4
Joined: Fri Jun 01, 2012 6:59 pm

Postby Tarrant1701 » Fri Jun 22, 2012 4:44 pm

Thanks. Submitted a ticket but its been 24 hrs and it's still listed as awaiting to be assigned to a help operator :(

WardenBubblesX
Lancer
Posts: 3
Joined: Tue Jun 26, 2012 11:36 am

Postby WardenBubblesX » Tue Jun 26, 2012 11:39 am

The same thing happened while I was upgrading my stables. I had to cancel my buildimg and waste 20 gold just to restart my upgrade. Why does that happen?

Orlor

Postby Orlor » Tue Jun 26, 2012 11:43 am

The speed up works correctly, it is the timer when you look at the city hall that doesn't. Please do not cancel the building as it will complete properly.

The timer when you are looking at the graphical city though is correct.

This is something that will be corrected in our next version update.

Batelllion
Knight
Posts: 60
Joined: Mon Jun 11, 2012 7:27 am

Postby Batelllion » Wed Jun 27, 2012 12:10 am

Brothers,the best solution is when it hits zero,try upgrading another building that can fix it up,i think.

WardenBubblesX
Lancer
Posts: 3
Joined: Tue Jun 26, 2012 11:36 am

Postby WardenBubblesX » Wed Jun 27, 2012 4:41 pm

So now what? Do I get another reduce by 1 hour or a gold refund or what?

Orlor

Postby Orlor » Wed Jun 27, 2012 4:54 pm

If you already sent in a support ticket they will be able to get you back a 1 hour speed up.


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