Daft Vader wrote:Lord Firefall. I suspect that the buying of gold sets up a contractual relationship, and that there is an implied term that you can use the gold, and obtain certain advantages in gameplay by doing so.
Having said that I am sure that Playmesh will look at the situation when the outage has been resolved and come to a reasonable decision. Preferably one that doesn't involve each individual claiming separately. It should be fairly simple to set up for example
Free game players 25 Gold
Queue extenders extended for x hours
Build bonus, extended for x hours
And for My guild in w100 each member to receive 1000 gold, and access to w100 60 minutes before the forces who are aligned against us.
I've not read the user agreement in a long time, but I'm sure there are contingencies. As far as an implied term that you can use gold, that wouldn't fly very far unless the game ended. Then a refund would be due, but not for an outage. Now things that were already purchased in game, like queue extender and such, I'm sure they will extend for the length of the outage.
As far as pursuing Amazon, good luck with that. Most service agreements have a certain guaranteed uptime. When you look the numbers, 12-24 hours probably isn't going to require Amazon to compensate much. They never listed it as a service disruption, and are showing all green for their status now, even though everyone knows it isn't true.
