World 35 report problem

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Kev265
Knight
Posts: 77
Joined: Sun Dec 11, 2011 4:22 am

Postby Kev265 » Mon Dec 26, 2011 3:06 pm

Still can't get in ....
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Mr. O
Scholar
Posts: 385
Joined: Wed Nov 16, 2011 7:03 am
Location: USA

Postby Mr. O » Mon Dec 26, 2011 8:29 pm

Im not entirely sure that i understand where the problem with your client is.
Are you saying that you can start the client and see the "Enter World" screen, but cannot progress further than this?

If so, you may need to contact the support team in relation to this problem as they may be able to fix the problem you are having. The details of how to open a ticket with the support team are contained in my signature.
For support in game, please go to:
Portal > ? (Question Mark - Upper right of the screen) > Support > Mail Icon
For support outside of the game, please go to:
http://playmesh.zendesk.com/home
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Kev265
Knight
Posts: 77
Joined: Sun Dec 11, 2011 4:22 am

Postby Kev265 » Mon Dec 26, 2011 11:58 pm

Since you told me to delete and re install I can now only open the app see the world select screen and choose a world 36 37 38 work fine but when I click 35 it says oops that shouldn't of happened and wont let be enter ...

Iv sent 2 tickets over 2 days and heard absolutely nothing ....

And you expect people to pay money for this service
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Kev265
Knight
Posts: 77
Joined: Sun Dec 11, 2011 4:22 am

Postby Kev265 » Tue Dec 27, 2011 8:26 am

Nothing ... Still ..... Absolutely fantastic customer service :) pay us too much money for gold and we will ignore your problems :)
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Orlor

Postby Orlor » Tue Dec 27, 2011 11:02 am

Greetings!

I am going to close this. Support tickets are the best way to get answers for an individual problem like this. Due to the holidays support tickets were not answered as quickly as they usually are. You will be getting a reply to your support ticket today.
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