City lockout

Post bugs you find here. Please read the sticky at the top first!
Lordwilde
Lancer
Posts: 4
Joined: Sat Feb 04, 2012 5:38 pm

City lockout

Postby Lordwilde » Wed Feb 22, 2012 2:39 am

I can not get into 2 of my cities they are still mine still have my troops and support in them need help urgently

Orlor

Postby Orlor » Wed Feb 22, 2012 10:52 am

Please contact our support team, they will be able to assist you with that further. Information to contact them can be found in my signature.

LordJCT
Lancer
Posts: 8
Joined: Thu Feb 23, 2012 6:51 am

Postby LordJCT » Thu Feb 23, 2012 6:58 am

I have the same problem and I have created a ticket in the support system more than 24h ago and still no reply. I can't go in 6 of my cities >(

juice_bigalow
Lancer
Posts: 1
Joined: Thu Feb 23, 2012 8:13 pm

Postby juice_bigalow » Thu Feb 23, 2012 8:15 pm

I have been locked out of one of my cities. Any word on a fix? I don't have the app update yet. Does that make a difference?

Orlor

Postby Orlor » Thu Feb 23, 2012 8:20 pm

LordJCT, you should have a response from our support team now.

Juice
Please make sure you contact our support team with all the important details for your issue. You can find the info to do so in my signature.

LordJCT
Lancer
Posts: 8
Joined: Thu Feb 23, 2012 6:51 am

Postby LordJCT » Fri Feb 24, 2012 10:25 am

Orlor, is that what you call an answer from the support: "Unfortunately right now you will not be able to access those cities. They are being looked into, but there is not an estimated time of when you will be able to access those cities again"
??????????
Are you kidding me? More than 48h and I still can use 6 of my cities.....
It's becoming harder for me to stay calm.

Orlor

Postby Orlor » Fri Feb 24, 2012 10:59 am

Unfortunately it does seem that your particular issue will take some time to be resolved.

For any sort of further updates on it, the support team will contact you through that ticket.

LordJCT
Lancer
Posts: 8
Joined: Thu Feb 23, 2012 6:51 am

Postby LordJCT » Tue Feb 28, 2012 12:36 pm

Any news on this week old bug? Still can't access 6 of my cities. Am I the only one?

Orlor

Postby Orlor » Tue Feb 28, 2012 12:47 pm

I wouldn't have any updates for you LordJCT, if you respond to the support ticket then the support team might.

LordJCT
Lancer
Posts: 8
Joined: Thu Feb 23, 2012 6:51 am

Postby LordJCT » Mon Mar 05, 2012 9:51 am

13 days and I still can't access to 7 of my cities. Support is useless and only answer I get is: "we are working on it"
Any suggestion?


Return to “Bugs”

Who is online

Users browsing this forum: No registered users and 16 guests