How long until ticket respose?

[psymbiosis]

I opened a ticket re: Gold that I used to purchase a queue extender but never actually got the extender. It was opened almost a week ago. Is this a typical response time. Frustrated.

[Orlor]

The response time is a bit long right now due to the amount of support tickets received. Do know that you will receive a response on that and thank you for your patience until then.